Refund policy

RETURN & REFUND POLICY

Every OTHER°MEANING piece is made to order specifically for you. Because of the made-to-order nature of our products, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or incorrect color selection.

Please review product descriptions and available sizing information carefully before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order.

Include your order number and clear photos showing the issue so we can review the problem and make it right.

If your claim is approved, we may provide a replacement or refund at no additional cost to you.

SIZE AND COLOR SELECTION

Because each item is produced specifically for your order, we cannot offer exchanges or refunds when an incorrect size or color was selected during checkout.

Please review the product sizing information before completing your purchase.

LOST ORDERS

If your tracking information shows that your package has not arrived within the expected delivery period, please contact us as soon as possible so we can investigate the shipment.

ORDER CHANGES AND CANCELLATIONS

Orders enter production shortly after they are placed. If you need to request a change or cancellation, contact us immediately. We cannot guarantee that an order can be changed or canceled once production has begun.

CONTACT US

If there is a problem with your order, please contact OTHER°MEANING with your order number and details about the issue. We will work with you to find an appropriate resolution.